Whatsapp business api integration9/10/2023 And with 2 billion active daily users, it's safe to say Trengo is that channel. Customers want quick and easy communication via the channel they use most. To take a closer look at how different businesses from various industries are driving success with instant messengers, get in touch with our for a bespoke demo.2023 is the year to optimize customer communication with the WhatsApp Business API. The imBee platform brings in WhatsApp Business API to serve any industry of any size and for every purpose. The imBee platform is certified with ISO 27001 and grants access through IP Whitelisting and multi-factor authentication factors such as 2FA (2 Factor Authentication) to verify user logins.All conversations are backed up automatically. Export and save chat history for customized reporting and reviews.The customizable dashboard can provide insight to better allocate resources and eliminate productivity bottlenecks.Turn leads into closed deals by sharing coupon QR codes within a conversation or provide a demo through VoIP.Utilize pre-set templates for creating promotional campaigns or broadcasts.Provide personal user experience with imBee’s Customer Profile feature or integrate with leading CRMs such as Salesforce or Hubspot.Use keyword detectors to trigger chat dialogues to improve efficiency.Agents based on specifications, from routing tickets to designated agents to the next available representative.Systematically Track and Assign Customer Cases Link internal departments to your external customers with the Internal Team Chat.All agents message customers from one account to avoid miscommunication and prevent future sales leakage.Fulfill more complex marketing, sales and customer service needs with the following distinctive imBee features. Work with imBee and WhatsApp Business API to fulfill customer support, order updates, and marketing campaigns. Key Functionalities by integrating WhatsApp Business API with imBee Customers can use the self-serve service and directly pay with their credit card if they already have the WhatsApp Business API Green Tick verification from Meta. To create the API account, WhatsApp requires the company to provide certain information to be verified via a WhatsApp partner and a separate application for the Green Tick that will appear next to the business name in conversations which adds legitimacy in the eyes of customers. The broadcasts can be customized using WhatsApp’s approved template, and the good news is that with the API, the broadcast can be sent to as many contacts as you want and the recipients don’t have to be saved contacts to receive the message. Businesses can choose to broadcast messages as a supplement to email marketing. WhatsApp Business API imports customer contacts from the CRM where the company’s opt-in lists are stored. Unlike WhatsApp Business, the API offers unlimited users and devices under one account which allows for more effective customer support and messenger marketing. WhatsApp Business API gives access to the full range of WhatsApp marketing tools and is aimed at mid-large sized enterprises. Utilize saved answers to serve as automated responses to inquiries outside of working hours. There are three kinds of automated messages available to speed up your conversations – Greeting messages, Away messages, and Quick replies. Otherwise, the company can send out an unlimited number of messages to those 256 contacts. However, broadcasts are limited to 256 contacts at a time, and there’s another catch – the recipients must be manually selected from the contacts list and they must have the business’s phone number saved to receive the broadcast. WhatsApp offers many business tools to streamline and manage conversations such as QR codes which are used to help initiate a direct chat with their business.īroadcasts are mass text message campaigns that can be sent to a large number of customers and can be a great marketing supplement when used right. The WhatsApp Business account can add an image, operating hours, a website, and physical address to their profile to represent their business. It is usually recommended to use a dual SIM card to manage both personal WhatsApp and Business accounts to keep contact lists separate for compliance purposes. While the WhatsApp Business account can operate on the same phone, it needs to be tied to a separate phone number. It provides the most basic communication tools for micro and small businesses such as one-to-one chats and group chats. WhatsApp Business is a separate free-to-use app with a different logo and is specifically made for businesses.
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